Access and Troubleshooting

Supported operating systems

We recommend that moderators always use a laptop or personal computer when moderating a session.

Microsoft Windows and Apple OS X

When the launcher is installed, clicking a session or recording link triggers the download of a .collab file. The launcher uses this file to launch Blackboard Collaborate using a known and stable version of Java. Because the launcher includes the required Java, you do not need to install and maintain the system version of Java.

Download the Collaborate installer directly from the following links: Windows Installer Apple OSX Installer 

iOS App

There is an app available from the Apple App store which allows you to access collaborate on iOS but it currently does not allow a moderator to work with the whiteboard, application sharing or webtour features. The app essentially allows one to voice and text chat only.

Android App

There is an app available from the Google Play App store which allows you to access collaborate on Android but it currently does not allow a moderator to work with the whiteboard, application sharing or webtour features. The app essentially allows one to voice and text chat only.

Need Help with Audio

Sometimes programs like Skype can interfere with your audio settings in other programs. They can force audio to be in an exclusive mode. If you have run the Audio Wizard - you may want to try these steps:

  1. Right Click on Speaker Icon
  2. Go to Playback devices
  3. Click once on default device to highlight it
  4. Click Properties
  5. Click Advanced tab
  6. Uncheck both boxes in Exclusive mode
  7. Restart computer
  8. Reconnect to session

Known Issues with the Online Rooms Tool in Desire2Learn

Accounts Tab: Users see an "Accounts" button that takes them to a screen that allows them to select "New Personal Account," and allows them to attempt to create such an account. Apersonal account cannot be created, but the presence of these options is confusing. We are investigating with D2L how to remove this button.

 VIUOnline Rooms is powered by Blackboard Collaborate.  Please check out the Blackboard Collaborate On Demand Learning Centre.

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