Informing Learners About Your Course

Example for Communicating About Your Course

[subject] How to access the online course components for [insert course name here]

Hello Students,

Some of your course activities or materials will be online in VIULearn (D2L). You can access a self-paced fully-online orientation course to the VIULearn system free of charge. There are 3 steps you need to take to access this course.

Step 1: Create your VIU Student Computer Account

To create your account you will want to go to the following link: https://isapp.viu.ca/acct_maint/stu_accounts/student_accounts.asp.

Your student computer account grants access to most campus IT services, including campus computers, your student record, campus wireless, VIULearn, VIUBlogs, VIUTube, and more. To learn more, check out the IT services Getting Started Guide for Students: https://technology.viu.ca/student-guide.

If you have difficulty creating your account contact the VIU IT Helpdesk at ithelp@viu.ca or call 250-740-6300 Monday to Friday 8:00 am to 4:30 pm.

Step 2: Access and Login to VIULearn

To access your online courses and online course material go to: https://learn.viu.ca. Enter your username (student number) and VIU Student Computer Account password (see Step 1).

Here is a video on how to login to VIULearn (3:45): https://viuvideos.viu.ca/media/0_fv7287zg

If you have difficulty logging in to VIULearn contact learnsupport@viu.ca or 250-740-6179 Monday to Friday 9:00 am to 4:00 pm.

Step 3: Accessing the Orientation Course

There are instructions on how to sign up for the VIULearn Student Orientation course here: https://ciel.viu.ca/learning-technologies-innovation/viulearn/viulearn-help-learners/self-registration

If you have difficulty with these instructions contact learnsupport@viu.ca or 250-740-6179 Monday to Friday 9:00 am to 4:00 pm.

Technical Assistance and Support

If you need any assistance with VIULearn you can send an email to learnsupport@viu.ca.

If you need assistance with your VIU Student Computer Account you can send an email to ithelp@viu.ca.

These emails are monitored 9:00am - 4:00pm Monday to Friday.

For assistance with VIULearn, you can also visit https://ciel.viu.ca/learning-technologies-innovation/viulearn/viulearn-help-learners

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