Recovery of Deleted Courses

Recovery of Deleted Courses

On July 4, 2018 VIU instituted a retention process for course access and storage that aligns with best practices in post-secondary education. VIULearn is a place for current courses (past 2 years) and associated learning content and student data. The first week in July each year, VIULearn courses older than two (2) years will be permanently deleted. 

VIULearn users should be exporting and saving course and user data offline for future use or record keeping. There are instructions available on the Export and Import Course Content and Activities webpage, or you can contact learnsupport@viu.ca for training

In July 2018, the following semesters were deleted from VIULearn:

  • Fall and Year 2012, 2013, 2014
  • Spring and Continuous Intake 2012, 2013, 2014, 2015
  • Intersession, Summer (May), and Summer (June) 2012, 2013, 2014, 2015

What to do if you didn't back up a course and it is now gone

If you did not back up a course in one the above semesters, and you now require access to course materials or activities, it may be possible to retrieve some of the deleted data. We do not guarantee that any of the data from the course will be retrievable.

  • Fill out the form below with as much detail as possible about the courses or content you hope to retrieve.

  • Please allow up to fourteen (14) business days for us to assess your request and to determine what can be recovered. We will contact you by email once your request has been processed. 

  • During this waiting period, please make sure you know how to back up your courses in the future to prevent data loss. If you would like to set up a training session with CIEL staff to learn how to create course backups, please let us know in the form below or by contacting learnsupport@viu.ca.

To request a course recovery, please fill out the web form below

Recovery of Deleted VIULearn Courses: Process

Please fill our all fields with as much detail as possible. We may not be able to process requests that contain incomplete data. 

Contact Information

Please fill in the following fields to allow us to locate your course and contact you.

Please note: If you are not the instructor of record for the course you are hoping to retrieve, you may be asked to provide additional information after submitting your request.

Please list all courses you are hoping can have material recovered. For each course include:  (1) course name, (2) section number, and (3) semester code. For example: CIEL 101 F12N01. If any of this information is excluded, we will not be able to recover the course for you.

Please list all course materials or activities you are hoping can be recovered (for example: Quizzes, Content, Student Assignment Submissions).

Every July 1, we will be deleting old courses from VIULearn and retaining only the past two years of content. If you already know how to back up your courses, that's great! Please make sure you have backed up any courses from Fall 2015 through Summer (Intersession) 2017 before July 1, 2019.

If you are not comfortable creating a back up your courses, we have a number of resources available on our website  (click here to open in a new window). Please access and follow the steps.

Alternatively, we would be happy to set up a time to train you. If you need assistance with making VIULearn course back ups, please come and see us immediately so we can help you make copies of all your important courses. 

In the space below, kindly list three different dates and times you would be able to attend a training session or send an email to learnsupport@viu.ca directly. We will do our best to schedule a training session that works for you. 

This field is optional

Please allow 14 business days for your request to be processed.

You will be contacted by learnsupport@viu.ca with course components that were retrievable for your identified courses. Thank you for your patience.

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