VIU Campus

Create a Zoom Account

Every VIU employee can sign up for a Zoom account under VIU's Institutional License. Your account will be automatically created the first time you log in. New accounts are automatically set up as Licensed accounts. If you created an account prior to March 17, 2020 and require a licensed account, please send an upgrade request to learnsupport@viu.ca. 

An institutional Licensed Zoom account gives you the ability to host meetings for up to 300 participants with no time limits, and access to features such as screen sharing, polling, and automatically generated captions. All data related to your institutional account and meetings you host is processed and stored in Canada.  

Login to Zoom

  1. Go to http://viu.zoom.us
  2. Click Employee Login. 
  3. Log in using your VIU Computer Account

If this is the first time you have logged in to Zoom, a Licensed Zoom account will be automatically granted to you. 

Download the Zoom Application

There are two different ways you can join a Zoom meeting. You can join a Zoom meeting from your Internet Browser. Alternatively, you can join the Zoom meeting by using the Zoom application that has been downloaded and installed on your device.

For the best user experience, we would recommend downloading the Zoom application to your device. This is because some features will not be available to you if you join the Zoom meeting using your Internet Browser.

If you are using a VIU issued computer, the Zoom application should already be downloaded and installed on your device. If you are using a VIU issued computer and the Zoom application has not been installed on your device, please contact the IT Department for further assistance. 

If you are using a personal computer for your work, you can download the Zoom application to your device by navigating to the Download Center on Zoom's website. 

Login to the Zoom Application

In order to gain full host controls in your meetings, you will need to be logged into your account on the Zoom application that has been installed on your device.

  1. Open the Zoom application on your device.
  2. Select Sign In.
  3. Select Sign In with SSO from the login options available.
  4. Enter VIU as your domain name. Click the Continue button. 
     
  5. If you are not already logged into your VIU Computer Account in your Internet Browser, you will be prompted to enter your VIU Computer Account credentials.
  6. Upon login, your Internet Browser should re-launch the Zoom application. If it does not, click the Launch Zoom button in your Internet Browser.

Support for Zoom

The Centre for Innovation and Excellence in learning provides technical and pedagogical support for employees using Zoom (email learnsupport@viu.ca to open a support request). However, Zoom also has a robust support website and 24/7 chat and email support for all account holders. You can access Zoom's support resources at https://support.zoom.us.