Recovery of Deleted Courses: Process

Recovery of Deleted VIULearn Courses: Process

Please fill our all fields with as much detail as possible. We may not be able to process requests that contain incomplete data. 

Contact Information

Please fill in the following fields to allow us to locate your course and contact you.

Please note: If you are not the instructor of record for the course you are hoping to retrieve, you may be asked to provide additional information after submitting your request.

Please list all courses you are hoping can have material recovered. For each course include:  (1) course name, (2) section number, and (3) semester code. For example: CIEL 101 F12N01. If any of this information is excluded, we will not be able to recover the course for you.

Please list all course materials or activities you are hoping can be recovered (for example: Quizzes, Content, Student Assignment Submissions).

Every July 1, we will be deleting old courses from VIULearn and retaining only the past two years of content. If you already know how to back up your courses, that's great! Please make sure you have backed up any courses from Fall 2015 through Summer (Intersession) 2017 before July 1, 2019.

If you are not comfortable creating a back up your courses, we have a number of resources available on our website  (click here to open in a new window). Please access and follow the steps.

Alternatively, we would be happy to set up a time to train you. If you need assistance with making VIULearn course back ups, please come and see us immediately so we can help you make copies of all your important courses. 

In the space below, kindly list three different dates and times you would be able to attend a training session or send an email to learnsupport@viu.ca directly. We will do our best to schedule a training session that works for you. 

This field is optional

Please allow 14 business days for your request to be processed.

You will be contacted by learnsupport@viu.ca with course components that were retrievable for your identified courses. Thank you for your patience.

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